This Booking, Payment, and Cancellation Policy explains the procedures, obligations, and conditions for clients booking trips with Glacier Nepal Trek. It forms an integral part of the Terms and Conditions and applies to all treks, tours, and travel services offered by the Company.
How to Book
- Bookings can be made through the Company’s official website, email, or in person at our office.
- To confirm a booking, clients must complete the booking form and provide the required deposit.
- Once the deposit is received and confirmed, the booking is considered secured.
- Availability is subject to change; bookings are confirmed on a first-come, first-served basis.
Payment
To confirm your booking, a 20% deposit of the total trip cost is required. The deposit can be paid directly through the program page on our website.
The remaining balance must be paid upon your arrival in Kathmandu and before the start of your trip.
If you prefer to pay the full amount in advance, we can provide a secure online payment link upon request.
Payment Methods:
- Cash (preferred; any major currency)
- Major credit/debit cards
- Wire transfer
- Any international transaction fees or bank charges are the responsibility of the client.
Deposit Requirements
- A deposit of 20–30% of the total trip cost is required at the time of booking unless otherwise specified.
- The deposit is non-refundable, except in cases where the Company cancels the trip due to operational reasons.
- Full payment must be made at least 15–30 days before the trip departure date, depending on the package.
4. Cancellation Rules
Cancellations must be made in writing (email accepted).
The following cancellation charges apply based on the notice period before departure:
More than 30 days: Deposit retained as an administrative fee
- 15–29 days: 50% of the total trip cost
- 7–14 days: 75% of the total trip cost
- Less than 7 days or no-show: 100% of the total trip cost
If the Company cancels a trip, clients are entitled to a full refund or may choose to reschedule.
Any unused services or activities during the trip are non-refundable.
Refund Conditions
- Refunds are processed within 15–30 working days from the date of approval.
- Refunds will only be issued in cases of trip cancellation by the Company or overpayment by the client.
- Refunds are not provided for cancellations due to personal reasons, weather conditions, political unrest, natural disasters, or other circumstances beyond the Company’s control.
Transfer Policy
- Booking transfers to another person are allowed only with prior written approval from the Company.
- Any transfer request must be submitted at least 7 days before the trip departure.
- The original client remains responsible for all trip costs until the transfer is officially confirmed.
Glacier Nepal Trek reserves the right to modify this Booking, Payment, and Cancellation Policy at any time. Clients will be notified of changes before booking.
This policy ensures a clear, fair process for all clients while maintaining operational flexibility and safety for our treks and tours in Nepal.
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